Exchange & Return Policy
At Venyora Fashion, we are committed to delivering high-quality products. However, exchanges are available under the following conditions:
Eligibility for Exchange
Customers may request an exchange in the following cases:
- The product is defective or damaged at the time of delivery.
- The customer has received an incorrect item.
- There is a size issue (subject to size availability).
Exchange Request Timeline
- Exchange requests must be raised within 10 days of delivery.
- Requests made after this period will not be accepted.
Conditions for Exchange
To be eligible:
- The product must be unused, unworn, and unwashed.
- Original tags, packaging, and invoice must be intact.
- A clear unboxing video or images showing the defect/damage must be provided (mandatory for damaged/defective claims).
Exchange Process
- Once your request is approved, we will arrange a pickup or guide you on self-shipping.
- After quality check, the replacement product will be shipped within 5–7 business days.
- If the requested size is unavailable, a store credit or alternate product option will be offered.
Non-Exchangeable Items
- Products purchased during sale/discount offers (unless damaged or defective).
- Items marked as non-returnable or final sale.
- Products that fail the quality check process.
Shipping Charges for Exchange
- Free exchange for defective, damaged, or wrong items.
- For size exchanges, a nominal shipping fee may apply.
Get in Touch
If you have any questions, concerns, or requests regarding this Exchange & Return Policy, feel free to contact us:
Email: info@venyorafashion.com
Phone: +919909666158